FEQ

Massage Care Club at
Planet Massage

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Frequently Asked Questions

Do I have to use the massage's included in my package each month? Do they expire?

We encourage you to visit at least once a month and on a set schedule if at all possible. Should you not be able to, your monthly paid monthly massage and A.I.S. stretching visits will accumulate until you choose to use them or in one year, whichever comes first.

Do the other included services expire?

Other offerings such as Chi Machine sessions, biofeedback and ionic foot baths expire monthly if not used.

Will my membership rate ever go up?

As long as you remain a member in good standing, the rates for your package will never go up! If you break your commitment, you will need to rejoin at current rates.

Can I share with friends and family?
You are welcome to bring friends and family to join you and they will pay the same low member price. You can not gift your monthly visits to them however, your membership and benefits are exclusive to you.

How will I be billed?

You will be billed automatically on a monthly basis on your credit or debit card. Charges are debited on the 1st of each month. You may also choose to pay in full for the year. As a last option, you can leave us with 12 checks which we will deposit monthly on a regular schedule.

Do I have to set an appointment & schedule in advance?

Absolutely. When ever possible, we encourage you to schedule your monthly appointments well in advance. We understand this may not work for all of you, and that is OK, we simply ask that you try to make the time for yourself when ever possible. To keep our prices low and keep our sanity, if possible, we ask that you schedule all of your appointments 24 hours in advance. Same day appointments may be available, but not encouraged on a regular basis.

What if I need to cancel or reschedule?

Please see our consolation policy for complete details.

How long are the massage appointments?

A one hour appointment consists of 50 minutes massage time, and ten minutes of consultation and dressing time. 90 minute appointment consists of 80 minutes massage time and ten minutes of consultation and dressing time. Please be on time for your appointment as in fairness to everyone we can not extend your appointment due to a late start.

Can I cancel my membership at any time?

In keeping with good karma, we never want to hold you prisoner to a contract like your favorite cellular company. Should you ever need to cancel for any reason, we will honor your wishes. 30 days notice is required to cancel a commitment.

How do I freeze my membership?

After 30 days of membership, you may freeze your membership for up to six months. It takes 30 days to freeze a membership. You may freeze it for a period of up to 8 months. After 8 months you will must unfreeze for a minimum of two months.

Open daily from 8AM to 9PM by appointment
Visit www.PlanetMassage.com for our complete menu

The Massage Care Club at Planet Massage
811 East Las Olas Boulevard
Fort Lauderdale, Fl 33301
954-763-1619
Map & Directions

Is there a commitment time?
We ask that you commit to your wellness for one year. We feel that everyone owes that much to themselves. We understand that there are times when this is not possible due to uncontrollable circumstances.
For you convenience, we offer a six month option as well as a three month option. ( additional fee applies) If your setback is temporary, we encourage you to use the club freeze option or simply let your monthly paid credits to accumulate towards future visits. This is a perfect option if you are a part time resident of Florida.
In keeping with good karma, we never want to hold you prisoner to a contract like your favorite cellular company. Should you ever need to cancel for any reason, we will honor your wishes. 30 days notice is required to cancel a commitment.

Can I choose my therapist?
Should you prefer a particular therapist, we will do our best to schedule you with the therapist of your choice. Sometimes, due to scheduling and/or limited availability, this will not be possible. In this case, we encourage you to try one of our other professionals. Some of our specialties such as A.I.S. stretching and hot stone massage are only practiced by select therapists. We understand that while it is both comfortable and beneficial to find that perfect client-therapist match, please understand that most people respond best to a variety of treatments and styles from a few different therapists. By being open to trying other people and techniques, you may find another perfect match to add to your pro active health, fitness and maintenance program.